Tenant Handbook

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Elevator Malfunction

If you are in an elevator and it malfunctions, remain calm. Modern elevator technology makes it virtually impossible for the elevator to fall. There is no physical danger in a stalled elevator, only the inconvenience of waiting to be released. Pressing the emergency call button located at the bottom of the operator panel of the cab. Depending on which building you are int, this will alert KONE or Otis Support that the elevator is malfunctioning. KONE or Otis will be notified immediately and a technician dispatched to correct the problem. Building Management staff and/or courtesy officers will make all attempts to remain in constant contact and let you know what is being done.


If there is an entrapment during after hours, security will stay in constant communication just outside of the elevator.