Tenant Handbook

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  1. Introduction
    1. Welcome
    2. About Shorenstein
  2. Forms
  3. Building Operations
    1. Building Management Office
    2. Building Hours and Access
    3. Holidays
    4. Insurance Requirements
    5. Moving Procedures
    6. Rental Remittance
  4. Building Services
    1. Deliveries, Freight Elevator and Loading Dock
    2. Elevator Service
    3. HVAC
    4. Janitorial
    5. Light Bulb Replacement
    6. Mail Service
    7. Maintenance Requests
    8. Parking, EV Charging and Bicycle Parking
    9. Security
    10. Signage and Directory
    11. Telecom Providers
    12. Transportation
  5. Emergency Procedures
    1. Emergency Preparedness Resources and Training
    2. Emergency Contacts
    3. Emergency Notifications
    4. Biological, Chemical, Radiologic Event and Pandeminc
    5. Bomb Threat and Suspicious Device
    6. Building Emergency Systems
    7. Civil Disturbance
    8. Elevator Malfunction
    9. Evacuation Purpose
    10. Fire and Life Safety Systems
    11. Fire Emergency
    12. Fire Prevention
    13. Flooding
    14. Homeland Security
    15. Medical Emergency
    16. Power Failure
    17. SafetyMax
    18. Severe Weather and Natural Disasters
    19. Shelter In Place Plan
    20. Threatening Person and Armed Intruder
    21. Toxic Hazards
  6. Rules and Regulations
    1. Rule and Regulations Overview
    2. Tenant Rules and Regulations
    3. Vendor Rules and Regulations
    4. Construction Standards
  7. Sustainability

Building Hours and Access

Building Management Office Hours

8:00 a.m. – 5:00 p.m. M-F

Closed Sat & Sun

Building is accessible 24/7 for tenants.

 

Loading Dock Hours: Monday – Friday, 5:00am – 6:00pm

Freight Hours: Monday – Friday, 5:00am – 1:00pm

Gurney Hours: Monday – Friday, 5:00am – 6:00pm 

Garage Hours: Monday – Friday, 6:00am – 12:00am and Saturday, 9:00am – 6:00pm

 

Access Control System

Market Square is a closed building which requires an access card at all times. The Historic Lobby is staffed 24/7 by building security. The 6-Pack Lobby, closest to 9th street, can be accessed after hours by using an access card on the reader to the right of the door. Tenant visitors must be registered on the MRI Angus Visitor Request system prior to arrival. On arrival, guests are required to show valid photo identification to the security guard on duty. A Visitor Badge will be provided to the guest to wear and an email will be automatically sent to the tenant host notifying of the guest's arrival. Security will call upstairs to the tenant if they do not have an MRI Angus Visitor request confirming access to the tenant's suite. For inquiries or assistance with the Visitor Request system, please contact the management office.

Tenants may access the building after-hours by using their building access card on the reader at the side door closest to the security guard desk. No person will be allowed to enter the building and gain access to the floors after business hours, weekends or holidays, without using a building access card.
 

Visitor Access Rules:

  •  Tenants must register all guests in visitor management system.
  •  Visitors will be required to check in with building security and must show form of identification.
  •  Visitors will only be granted access to a tenant floor if they are registered in the visitor management system.
  • If a visitor is not registered in the system, building security will make one phone call to tenant’s
    designated contact. If the designated tenant contact cannot be reached, the visitor will have to contact
    tenant directly for access

Vendor/Contractor Access Rules:

  • Scope of work and drawings (if applicable) need to be submitted to landlord for review for all noncosmetic work. Landlord has 10 business days to respond to tenant with comments and/or questions.
  •  Once scope of work is approved by landlord, the Contractor Access Request Form must be filled out by tenant and submitted to the Property Management Office 48 hours in advance of scheduling approved work and a certificate of insurance must be in place.
  •  Vendors will be required to check in with security prior to starting approved work. If a key or access
  • card is required, vendor must leave driver license with security in exchange for a key or access card.
  •  Vendors are not authorized to schedule work directly with Property Management on behalf of tenants.
  •  Noisy, dusty or odorous work is not permitted during business hours. This type of work must follow theguidelines provided in the Market Square Construction Standards manual.

Small Deliveries:

  • All small deliveries (not more than two (2) trips on the elevator and 30 minutes in the loading dock) canbe made between the hours of 5:00am to 6:00pm, Monday through Friday via the gurney elevator.
  • Use of the gurney elevator is on a first come, first serve basis during this time frame.
  • Delivery personnel will be required to check in with security located at the loading dock. Small deliveries do not need to be scheduled in advance; however, tenants are to provide the Property Management Office with a list of vendors that will be performing such deliveries on a regular basis.
  •  If a delivery must be made outside the above mentioned time frame, it must be scheduled at least 72 hours in advance through the Property Management Office and subject to a gurney elevator fee.

Large Deliveries/Moves/Construction Deliveries & Haul Outs:

  •  Large deliveries and/or moves must be scheduled to take place after hours (before 5:00am or after​​​​​​​6:00pm). This must be coordinated 72 hours in advance through the Property Management Office andsubject to gurney/freight elevator fee.
  • The freight elevator and/or the gurney elevator may be used for large deliveries.