Tenant Handbook

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  1. Introduction
    1. Welcome
    2. About Shorenstein
  2. Forms
  3. Building Operations
    1. Building Management Office
    2. Building Hours and Access
    3. Holidays
    4. Insurance Requirements
    5. Moving Procedures
    6. Rental Remittance
  4. Building Services
    1. Deliveries, Freight Elevator and Loading Dock
    2. Elevator Service
    3. HVAC
    4. Janitorial
    5. Light Bulb Replacement
    6. Mail Service
    7. Maintenance Requests
    8. Parking, EV Charging and Bicycle Parking
    9. Security
    10. Signage and Directory
    11. Telecom Providers
    12. Transportation
  5. Emergency Procedures
    1. Emergency Preparedness Resources and Training
    2. Emergency Contacts
    3. Emergency Notifications
    4. Biological, Chemical, Radiologic Event and Pandeminc
    5. Bomb Threat and Suspicious Device
    6. Building Emergency Systems
    7. Civil Disturbance
    8. Elevator Malfunction
    9. Evacuation Purpose
    10. Fire and Life Safety Systems
    11. Fire Emergency
    12. Fire Prevention
    13. Flooding
    14. Homeland Security
    15. Medical Emergency
    16. Power Failure
    17. SafetyMax
    18. Severe Weather and Natural Disasters
    19. Shelter In Place Plan
    20. Threatening Person and Armed Intruder
    21. Toxic Hazards
  6. Rules and Regulations
    1. Rule and Regulations Overview
    2. Tenant Rules and Regulations
    3. Vendor Rules and Regulations
    4. Construction Standards
  7. Sustainability

Deliveries, Freight Elevator and Loading Dock

All large deliveries of furniture, equipment, or material should be scheduled with the Building Management Office.

Deliveries to and from the Premises shall be made only at the times, in the areas, and through the entrances and exits reasonably designated by Landlord. Tenant shall not make deliveries to or from the Premises in a manner that might interfere with the use by any other tenant of its premises or of the Common Areas, any pedestrian use, or any use, which is inconsistent with good business practice.

 

Hours and Access

The loading dock area or delivery entrance is located on Jessie Street. Loading dock hours are Monday – Friday 5:00 am – 6:00pm, large deliveries or installation of furniture must be conducted after regular loading dock hours. To reserve the loading dock please contact the Building Management Office.

 

1355 Market:

Building Hours: Monday – Sunday, 7:00am – 1:00am (all entry doors unlocked at this time except holidays)

Freight Hours: Monday – Friday, 5:00am – 1:00pm

Gurney Hours: Monday – Friday, 5:00am – 6:00pm

 

Garage Hours: Monday – Friday, 6:00am – 12:00 am and Saturday, 9:00am – 9:00pm

 

1 Tenth:

Building Hours: Monday – Sunday, 8:00am – 6:00pm (all entry doors unlocked at this time except holidays)

 

Loading Dock Hours: Monday – Friday, 5:00am – 6:00pm

Freight Hours: Monday – Friday, 5:00am – 5:00pm

Garage Hours: Monday – Friday, 6:00am – 12:00 am and Saturday, 9:00am – 9:00pm

 

Please have all deliveries made through the loading dock. To avoid delays, we have found it helpful to notify vendors of loading dock procedures in advance.

These include:

  1. All deliveries must be scheduled through the Building Management Office at 415 437 7100.
  2. Freight elevator access available with pre-scheduled request for no-hand carried deliveries.
  3. Two and four wheel dollies, carts, and conveyors may not be taken in the passenger elevators. Only hand-held packages may be transported in passenger elevators during normal business hours.

Tenants requiring the use of four-wheeled carts for their mail deliveries must use the freight elevator.

 

Deliveries

All deliveries must be made through the building loading dock located at the rear of the building. The loading dock can be accessed via Jessie Street,  (hours listed above. Small deliveries (not more than 2 trips on the elevator and 30 minutes in the loading dock) can be made during hours listed above, on a first come, first serve basis via the gurney elevator. Large deliveries or installation of furniture must be conducted after regular loading dock hours. This must be coordinated 48 hours in advance through the Building Management Office and subject to gurney/freight elevator fee. Landlord has 10 business days to respond to tenant with comments and/or questions.

 

Tenants must contact the Management Office to reserve time on the freight elevator. Reservations are made on a first-come, first-served basis.

 

No vendor or moving company will be allowed access to the building without prior approval of building management. The freight elevator may not be reserved during business hours listed under hours and access.

 

The following dock and freight elevator rules must be adhered to by all companies accessing our property.  Our staff will ask any company that can’t abide by these rules to leave the property.

  1. . Access to the dock is off Jessie Street. Due to the limited number of parking spaces, the dock is only used for loading and unloading. Please make sure your team understands these spaces can’t be used as a place to simply park a vehicle for the day.
  2. If you require dock access, it should be scheduled in advance through the Management Office. All loading and unloading for major moves must be scheduled with the Management Office by submitting the vendor access request form.
  3. Work commencing after hours requires the lead person to check in with our lobby attendants upon arrival and departure of the ground floor lobby. The company must provide the name of the lead person on the crew and a telephone number.

  4. Access to the office tower is limited to the freight elevator. If multiple moves are scheduled, we will work with the different companies involved have a schedule in place allowing everyone to complete their project as quickly as possible.

  5. You must leave room for others to get on and off the elevator as needed. If multiple parties are using the freight elevator, you cannot take up more than 1/2 of the freight elevator at any given time. In the evenings Monday through Friday you will be sharing the freight elevator with our janitorial crew.
  6. The freight elevator should never be held for extended periods of time. All items that need to be relocated should be near the freight elevator and ready to be loaded when the elevator is called to your floor.
  7. Construction and moving companies must place Masonite on the floor from the freight elevator to the tenant space. The Masonite will remain on the floor until the project is complete. Please use masking tape to secure the Masonite and eliminate tripping hazards. In addition, care should be exercised to ensure all walls and corners are protected.